PawConnect Help Center

Last Updated: October 8, 2026

Find help with your account, pet profiles, everyday care and community.

General Support

Need help using PawConnect, signing in, editing your profile, or reporting a bug?

Email: support@pawconnectsocial.com

Email Support

Privacy Requests

Questions about personal data, account deletion, or privacy concerns?

Email: privacy@pawconnectsocial.com

Contact Privacy Team

Frequently Asked Questions

How do I create an account?

Open PawConnect and choose Apple, Google, or email sign-up from the welcome screen.

How do I add or edit my pet profile?

Go to your profile tab, open your pet card, and use the edit controls to update your pet's profile, photos, and wellness details.

How do I delete my account?

In the app, go to Settings → Account → Delete Account. If you cannot access the app, email privacy@pawconnectsocial.com from the email address tied to your account.

Why do I need location permission?

PawConnect uses location only for features that need it, such as walk tracking and nearby services like vets or parks. You can revoke location access anytime in iOS Settings.

How do notifications work?

You can manage likes, comments, follows, messages, reactions, invites, and reminders in Settings → Notifications.

How do I report a bug or abusive content?

Use the in-app Report a Problem link or open Report a Problem. For urgent safety or privacy issues, contact privacy@pawconnectsocial.com.

Useful Links

What to include when contacting support

Your device model, for example iPhone 16 Pro
Your iOS version
Your PawConnect app version
A short description of what happened
Steps to reproduce the issue
Screenshots or screen recordings if available